Shipping & FAQ

How shipping is priced

• Small (ornaments, coasters) — $5.50
• Medium (plaques, tumblers) — $8.50
• Large (boards, house signs) — $14.00
• Free over $85.00

After you order, we will get to work on item(s). You will receive an email with a tracking number once your item(s) have been packaged and shipped.

Free local pickup

Live nearby? Choose Free local pickup at checkout and skip the shipping charge. Pick up in Norton, Virginia when your order is ready — we’ll email or call you. Bring a photo ID that matches the name on the order. If you need a hand finding the shop, call (276) 207-0284.

Sales tax

Virginia state sales tax of 5.3% is added to every order at checkout — pickup and shipped.

How you pay

When you check out, we send you to Square to pay. Card, Apple Pay, and Google Pay are all accepted. You are charged on Square’s page, not on a form on this site. After you pay, Square emails you a receipt. We get the order — what you bought, how you personalized it, and where to ship.

Turnaround

Catalog pieces with personalization: about 5–8 business days plus transit. Custom awards with a logo proof: 7–12. Rush is possible if you call first.

What we will not engrave

Licensed characters, professional sports marks, university athletics logos, and designs copied from another seller. Send a logo you own or original text.

Returns

Personalized work is made to your proof. If we misspell a name you typed, we remake it. If the name was sent wrong, we can recut at material cost.